Terms of Use

Last Updated: September 6, 2026

These Terms of Use (hereinafter referred to as the "Terms") set forth the conditions for using the website and online store "Oliveoil Stories" (hereinafter collectively referred to as the "Service") operated by Olive Oil Stories Co., Ltd. (hereinafter referred to as the "Company"), as well as the conditions for purchasing products, making reservations, and other transactions through the Service.

Customers using the Service shall review the contents of these Terms before using the Service.

Article 1. Scope

1. These Terms apply to the relationship between the Company and Customers regarding browsing the Service, registering as a member, purchasing or reserving products, making inquiries, and other use of the Service.

2. Individual product descriptions, sales conditions, various guides, the "Privacy Policy (Personal Information Protection Policy)," "Notation Based on the Act on Specified Commercial Transactions," and other provisions posted on the Service by the Company shall apply together with these Terms.

3. If the contents of the sales conditions displayed on an individual product page or elsewhere differ from those in these Terms, the sales conditions specifically displayed for the product or transaction shall take precedence.

Article 2. Amendments to the Terms

1. The Company may amend these Terms in accordance with the Civil Code and other relevant laws and regulations if necessary due to revisions to laws and regulations, changes in the contents of the Service, changes in social conditions, or other circumstances.

2. When amending these Terms, the Company shall notify Customers in advance of the amendments and their effective date by posting them on the Service or through other appropriate means.

3. For amendments that require Customer consent under laws and regulations, the Company shall obtain the necessary consent in accordance with laws and regulations.

Article 3. Use and Registration Information

1. When using the Service, Customers shall provide the Company with their name, address, shipping address, email address, phone number, information required for payment, and other specified information when requested by the Company.

2. Customers shall endeavor to ensure that the information provided to the Company is accurate, up-to-date, and complete.

3. If there is a change to the information provided at the time of registration or ordering, Customers shall promptly update the information or contact the Company using the specified method.

4. If product shipping or other processing has already begun, the Company may not be able to reflect the changes in the order.

Article 4. Member Accounts

1. If the Service provides a member registration function, Customers may create an account using the method specified by the Company.

2. Customers shall properly manage their account and authentication information at their own responsibility and shall not allow third parties to use, lend, transfer, or sell it.

3. Unless there is a reason attributable to the Company, actions performed using a Customer's account may be treated as having been performed by the Customer who registered the account.

4. If Customers become aware of the loss, theft, unauthorized use, or other security issues involving their account or authentication information, they shall promptly contact the Company.

Article 5. Purchase and Reservation of Products

1. Customers may use the Service to purchase or reserve products sold by the Company.

2. Customers wishing to purchase or reserve a product shall follow the procedures specified by the Company and submit an order or reservation request after confirming the product, quantity, sales price, shipping address, payment method, scheduled shipping date, and other necessary details.

3. The sales contract for the product shall be formed when the Customer completes the purchase procedure and receives an email from the Company confirming the contents of the order or reservation (hereinafter referred to as an "Order Confirmation Email").

4. Customers shall thoroughly review the product details, quantity, sales price, shipping fees, payment method, scheduled shipping date, cancellation and return conditions, and other transaction terms before confirming the order or reservation.

Article 6. Orders That Cannot Be Accepted, etc.

The Company may decline an order or reservation, or, even after the sales contract is formed, cancel the contract to the extent permitted by laws and regulations, if any of the following apply:

1. The product cannot be secured due to a shortage, discontinuation of sales, or other circumstances

2. For reserved products, it becomes difficult to secure the product due to discontinuation of production, a significant decrease in harvest, import restrictions, or other circumstances

3. Payment authorization cannot be obtained

4. There is a reasonable belief that fraudulent payment, fraudulent ordering, or other unauthorized use is occurring

5. The name, address, contact information, or other information entered by the Customer is false, incorrect, or incomplete, making it difficult to fulfill the transaction

6. The purchase is reasonably judged to be for resale or other commercial purposes

7. The order is excessively large or repetitive, far exceeding the scope of normal use, or otherwise threatens to interfere with the Company's normal sales operations

8. There is an obvious error in the product price, inventory count, or other displayed information due to a system failure, human error, or other circumstances

9. The Customer has violated these Terms

10. There is another reasonable reason why accepting or fulfilling the order would be difficult

If the Company cancels the sales contract due to its own circumstances, it shall, in principle, refund the product price if it has already been received.

Article 7. Pre-orders and Advance Sales

1. The Company may offer new oils and other products for pre-order or advance sale before they arrive or are shipped.

2. The pre-order period, sales quantity, scheduled shipping date, and other conditions shall be displayed on each product page.

3. Unless otherwise stated on the product page or purchase screen, payment for reserved products shall be processed at the time of ordering.

4. The scheduled shipping date may change due to olive harvest timing, harvest volume, production conditions, local shipping conditions, import and customs clearance, weather, traffic conditions, or other circumstances beyond the Company's reasonable control.

5. In such cases, the Company shall notify the affected Customers within a reasonable period after becoming aware of the change in the shipping date.

6. If it becomes difficult to provide reserved products due to a significant shortage in harvest, discontinuation of production, import restrictions, or other circumstances, the Company may cancel the sales contract for the product. In such cases, the product price already paid by the Customer shall be refunded.

Article 8. Sales Prices and Payment Methods

1. The sales price of each product shall be displayed on its product page, including consumption tax.

2. In addition to the product price, shipping fees and other costs specified in the "Notation Based on the Act on Specified Commercial Transactions" may apply.

3. Available payment methods shall be displayed on the purchase screen of the Service and in the "Notation Based on the Act on Specified Commercial Transactions."

4. When using a credit card or other payment service, Customers shall comply with the terms of use established by the card company or payment service provider.

5. Customers shall use a payment method for which they have the legitimate authority to use.

6. If a dispute arises between a Customer and a card company or other payment service provider regarding payment, it shall be resolved between the Customer and the provider, unless there is a reason attributable to the Company.

Article 9. Product Shipping and Delivery

1. The standard shipping time for products and the scheduled shipping date for reserved products shall be displayed in the "Notation Based on the Act on Specified Commercial Transactions" and on each product page.

2. Product shipping or delivery may be delayed due to weather, traffic conditions, circumstances of the delivery carrier, disasters, or other circumstances beyond the Company's reasonable control.

3. The delivery address shall be the address within Japan specified by the Customer at the time of ordering. However, this does not apply if the Company separately supports international shipping.

4. If a product cannot be delivered and is returned to the Company due to a Customer's input error regarding the address, prolonged absence, refusal to accept delivery, or other circumstances attributable to the Customer, the Customer may be required to bear the shipping fees and other actual costs necessary for redelivery, to the extent permitted by laws and regulations.

5. In such cases, if the Company cannot confirm the redelivery of the product within a reasonable period after contacting the Customer, the order may be canceled. Refunds and the treatment of costs in such cases shall be handled appropriately in accordance with laws and regulations.

Article 10. Cancellations, Returns, and Exchanges

1. Cancellations, returns, and exchanges of products shall be subject to the conditions stated in the "Notation Based on the Act on Specified Commercial Transactions."

2. Due to the nature of food products, cancellations, returns, and exchanges for Customer convenience after an order is confirmed shall not be accepted in principle, except when permitted by laws and regulations or separately authorized by the Company.

3. Unless otherwise stated on each product page, reserved products and advance-sale products shall be subject to the same conditions as described in the preceding paragraph.

4. If a product is defective, damaged, soiled, or if a product different from the ordered product is delivered, please contact the Company within the method and period stated in the "Notation Based on the Act on Specified Commercial Transactions."

5. This article does not limit any rights granted to Customers under laws and regulations.

Article 11. Product Information and Product Characteristics

1. The Company shall endeavor to post accurate descriptions, photographs, and other information regarding products offered on the Service.

2. The actual product may differ from the color and appearance shown on the screen due to the Customer's device, display settings, photography environment, manufacturing period, packaging changes, and other factors.

3. Due to the nature of agricultural products and their processed goods, olive oil and other food products handled by the Company may vary in color, aroma, flavor, and other characteristics depending on the harvest year, variety, origin, production conditions, and other factors.

4. Olive oil may crystallize, become cloudy, or solidify when exposed to low temperatures. This is a natural characteristic of olive oil and will usually gradually return to a liquid state when placed at room temperature.

5. If the natural characteristics of products described in the preceding paragraphs do not affect quality or safety, they shall not be considered product defects.

Article 12. Use by Minors

Minors wishing to purchase products or engage in other legal acts shall obtain the consent of a legal representative or other procedures required by laws and regulations before using the Service.

This article does not limit the right of revocation or other rights granted to minors under the Civil Code and other laws and regulations.

Article 13. Relationship with Shopify

1. The Service is operated using the e-commerce platform provided by Shopify.

2. The sale of products and sales contracts with Customers in the Service are conducted directly between the Company and the Customer, and Shopify is not the seller of the products or a party to the sales contract.

3. Inquiries regarding products, orders, reservations, delivery, returns, refunds, and other sales transactions with the Company shall be directed to the Company.

4. The personal information and personal-related information obtained and processed by Shopify in connection with the provision of the Service may be subject to the Company's "Privacy Policy (Personal Information Protection Policy)" and the privacy policies and other terms established by Shopify.

Article 14. Handling of Personal Information

The Company shall properly handle the personal information and personal-related information of Customers obtained through the Service in accordance with the "Privacy Policy (Personal Information Protection Policy)" separately established by the Company.

Article 15. External Services and External Sites

1. The Service may use services, functions, or tools provided by third parties for payment, delivery, analytics, social media integration, and other purposes.

2. The use of external services may be subject to the terms of use, privacy policies, and other conditions established by the respective service provider.

3. The Service may include links to websites and other services operated by third parties other than the Company.

4. The Company does not guarantee the content, accuracy, safety, or other aspects of external services or external sites. Except where there is a reason attributable to the Company, the Company shall not be liable for any damages resulting from their use.

Article 16. Reviews and Feedback

1. If Customers provide product reviews, feedback, comments, suggestions, photographs, or other content (hereinafter referred to as "Posted Content") to the Company through the Service, Customers grant the Company a royalty-free license to use, reproduce, publish, edit, and otherwise utilize the Posted Content to the extent necessary for operating the Service, improving products and services, advertising, promotion, and other business activities of the Company.

2. Customers shall confirm that they possess the necessary rights to the Posted Content and that it does not infringe upon the copyrights, trademark rights, privacy rights, portrait rights, or other rights of third parties.

3. The Company may decline to publish or remove Posted Content that violates laws and regulations or these Terms, defames or slanders others, is contrary to public order or good morals, is false or misleading, or is otherwise reasonably judged by the Company to be inappropriate.

4. This article does not mean that Customers transfer the copyright or other rights themselves to the Company.

Article 17. Prohibited Activities

Customers shall not engage in any of the following acts or acts that may result in such occurrences while using the Service:

1. Acts that violate laws and regulations or public order or good morals

2. Acts related to criminal activity

3. Acts that infringe upon the copyrights, trademark rights, or other intellectual property rights, privacy rights, portrait rights, or other rights or interests of the Company, other Customers, or third parties

4. Registering, entering, or transmitting false or misleading information

5. Using the Service by impersonating another person

6. Using unauthorized payment methods or third-party payment methods without authorization

7. Purchasing products for resale or other commercial purposes in an amount that significantly exceeds the scope the Company reasonably expects for purchases by general Customers

8. Placing an excessive load on the Service or the Company's systems

9. Acts that interfere with or threaten to interfere with the operation of the Service

10. Unauthorizedly accessing or attempting to gain unauthorized access to the Company's systems, networks, or other facilities

11. Transmitting or using viruses, malware, or other harmful programs

12. Reproducing, republishing, selling, distributing, modifying, or otherwise using information or content on the Service without authorization beyond the extent permitted by laws and regulations

13. Using scraping, crawling, or other automated information collection methods for fraudulent purposes or in a manner that interferes with the normal operation of the Service

14. Engaging in spam, phishing, or other fraudulent or nuisance communications

15. Acts that cause disadvantage, damage, or discomfort to the Company, other Customers, or third parties

16. Other acts that the Company reasonably judges to be inappropriate in light of the purpose of the Service

Article 18. Changes and Suspension of the Service, etc.

1. The Company may amend all or part of the Service to maintain or improve the Service, ensure security, or as otherwise necessary.

2. If any of the following apply, the Company may temporarily suspend all or part of the Service without prior notice:

• When performing system maintenance, inspection, or updates

• When communication lines, servers, or other failures occur

• When fires, power outages, earthquakes, typhoons, or other disasters occur

• When cyberattacks or other security issues occur

• When there is an urgent and reasonable need to suspend the Service

3. If the Company terminates the Service, it shall notify Customers within a reasonable period by posting on the Service or through other appropriate means. However, this does not apply in cases of emergency or other unavoidable circumstances.

Article 19. Intellectual Property Rights

1. Copyrights, trademark rights, and other intellectual property rights related to text, photographs, images, logos, trademarks, designs, videos, and other content posted on the Service belong to the Company or the legitimate rights holder that has granted the Company permission to use them.

2. Customers may not reproduce, republish, modify, publicly transmit, sell, distribute, or otherwise utilize this content without the permission of the Company or the rights holder, except for personal use or other cases permitted by laws and regulations.

3. The name, logo, service name, and other trademarks related to Shopify belong to Shopify or its rights holder.

Article 20. Correction of Posted Information

1. The Company shall endeavor to display accurate product descriptions, sales prices, shipping fees, inventory counts, scheduled shipping dates, promotions, and other information on the Service.

2. If the Company discovers that posted information is incorrect due to typos, clerical errors, system malfunctions, or other reasons, it shall promptly correct or update the information.

3. If, after an order is placed, the Company discovers a material error in the sales price or other transaction terms that would normally be apparent, the Company may explain the circumstances to the Customer and cancel or rescind the order or sales contract to the extent permitted by laws and regulations. If the product price has already been received, the Company shall refund the applicable amount.

Article 21. Disclaimers and Limitation of Liability

1. The Company shall exercise reasonable care regarding the information posted on the Service, but it does not warrant the accuracy, completeness, timeliness, or other aspects of the information unless required by laws and regulations.

2. If the provision of the Service or products is delayed or otherwise hindered due to natural disasters, extreme weather, traffic obstructions, communication failures, import or customs clearance issues, circumstances of the delivery carrier, cyberattacks, or other circumstances beyond the Company's reasonable control, the Company shall not be liable for any damages resulting therefrom unless there is a reason attributable to the Company.

3. If a Customer suffers damages due to the Company's slight negligence in breach of contract or a tort, the Company's liability for damages shall be limited to ordinary and direct damages to the extent permitted by laws and regulations, and shall not exceed the amount actually paid by the Customer to the Company for the transaction that caused the damages.

4. The preceding paragraph shall not apply to damages caused by the Company's intentional misconduct or gross negligence, damages to a Customer's life or body, or other damages for which laws and regulations do not permit the limitation of liability.

5. This article and other provisions of these Terms do not limit any rights granted to Customers under the Consumer Contract Act and other laws and regulations.

Article 22. Customer Responsibility

If a Customer violates these Terms and causes damage to the Company or a third party through intentional misconduct or negligence, the Customer shall be liable for such damage in accordance with laws and regulations.

Article 23. Severability

Even if any provision of these Terms or part thereof is judged invalid or unenforceable under laws and regulations, the other provisions of these Terms and the remainder of the provision shall continue to be valid and effective.

Article 24. Governing Law

The formation, validity, performance, and interpretation of these Terms and contracts related to the Service shall be governed by the laws of Japan.

Article 25. Consultation and Jurisdiction

1. If any doubt or dispute arises regarding these Terms or the Service, the Company and the Customer shall consult in good faith and endeavor to resolve it.

2. If litigation becomes necessary regarding these Terms or the Service, the Tokyo District Court or Tokyo Summary Court shall be the agreed court of first instance. However, if the Consumer Contract Act, the Code of Civil Procedure, or other laws and regulations provide otherwise, the provisions of such laws and regulations shall apply.

Article 26. Inquiries

For inquiries regarding these Terms, please contact the following:

Olive Oil Stories Co., Ltd.
Representative Director: Hiromi Nakamura
107-0062
2-2-15 Minamiaoyama, Minato-ku, Tokyo

Inquiries: Inquiry form on this website